Support Process
Read the Documentation
The first step in troubleshooting any issues is to read the provided documentation. The documentation contains detailed guides, FAQs, and troubleshooting tips.
Visit the Learning Center
If the documentation does not resolve your issue, visit the Learning Center. It offers tutorials, videos, and helpful articles.
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Create a Support Ticket
If your issue remains unresolved, you can create a support ticket.
The process for creating a support ticket depends on your login status.
Logged-in users can create a support ticket directly from the support portal.
Send an Email
If creating a support ticket or contacting sales does not resolve your issue, send an email to contact@dalfin.ai. Ensure you provide detailed information about your problem to facilitate a swift response and resolution.
If the issue is still unresolved, send an email to contact@dalfin.ai with detailed information.
Hierarchy of Support Tickets
System Users
Raise a Ticket to Organization Admin: If you are a system user experiencing an issue, your first point of contact should be your organization admin. Raise a support ticket within your organization for initial troubleshooting and assistance.
Organization Admins
Forward Unresolved Tickets to Dalfin's Support Team: If the organization admin cannot resolve the issue, they will forward the support ticket to Dalfin's support team for further assistance. Dalfin's support team will work to resolve the issue promptly.
Summary
- Read the documentation.
- Visit the Learning Center.
- Create a support ticket (logged in) or contact sales (not logged in).
- If unresolved, send an email to contact@dalfin.ai.
- System users should raise tickets to their organization admin.
- Organization admins forward unresolved tickets to Dalfin's support team.